Question 1

When will my order be shipped?

Accepted Answer

Please allow us 2 -3 weeks to make your new treasure. We need this amount of days as every each jewel is made to order. We aim to dispatch all regular orders within 24 business hours after making them, if there is a delay, we will let you know. 
If you need your order sooner than expected, please contact us.

Question 2

How can I track my order?

Accepted Answer

Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package.

Question 3

What carrier will send the parcel?

Accepted Answer

All shipments worldwide and Next Day Delivery is arranged via Hellenic Post Office.

All international orders are now shipped via DHL Express Shipping , ensuring a more reliable and faster delivery service for Europe and USA. You can upgrade your shipping profile in checkout.

Question 4

Exchanging a gift

Accepted Answer

To exchange the gift, please send us the item in original packaging, including the gift receipt. If the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.

Question 5

How do i raise for an Exchange/Return?

Accepted Answer

For all refunds and exchanges, please email us or contact us through our contact form.

Question 6

Returns

Accepted Answer

Just like our jewelry, we want you to shine bright and feel that every design is a perfect match for you. But in case it isn't, you can return fine jewelry, jewelry, or wedding bands for a refund to the purchaser’s original method of payment or a gift card within 30 days of delivery. In order to be eligible for a refund, your purchase must come back to us in its original condition and packaging, accompanied by all original documentation (receipt) and without the jewelry to have been worn. Just a heads up: we can't take back a few things. This includes jewelry you've personalized like nameplates, any rings we've modified or resized for you, misused jewelry or jewelry altered by a third-party jeweler. Please note that we do not accept earrings to be returned for hygiene reasons.
​
All returns require a Return Merchandise Authorization and reason for return. Refunds are processed within 10 business days of items being received.

Please note, Gift Cards are non-refundable.

All returns must be the following to be eligible for a return:
-Unworn
-No signs of wear or damage
-In its original condition and packaging
-Please note we will not email you upon receipt of your return. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued.

If you have not used box or bubble wrapped envelope so as the jewelry to be shipped back to us safely in its original packaging, your package will be returned back. In case it is shown that the package may not have been returned back to us in safe condition , we do not accept the package. Open, harmed packages with other description other than our jewelry are not acceptable. Fees are upon customer and will be redeemed from their refund.

Question 7

When can I expect a refund?

Accepted Answer

Returns take up to 10 business days to process once delivered safely to our office in their original packaging without being worn. Once refunded, the funds can take up to 7 business days to post to your account depending your bank and country.

Question 8

Will I be charged duties and taxes?

Accepted Answer

United States
Taxes are applied at check-out, according to the state/province of the shipping address. All orders shipped to the United States are sent under Delivered Duty Paid (DDP) terms. This means that all applicable customs duties, taxes, and import fees are prepaid by us in advance.
By handling these charges upfront, we ensure a smoother and faster delivery process, with no unexpected costs or delays upon arrival. You will not be required to pay any additional fees when your package is delivered.
Our goal is to provide a seamless shopping experience and complete transparency, so you can shop with confidence knowing that the price you see at checkout is the final cost.

Canada
Taxes are applied at check-out according to the province of the shipping address.

European Union and United Kingdom
All prices for the countries of the European Union and the United Kingdom are inclusive of the applicable statutory value added tax (VAT) rate and duties, there are no additional charges upon delivery.

Other international shipments
Duties and taxes are calculated and paid at checkout and there are no additional charges upon delivery.

Question 9

Faulty Items

Accepted Answer

We sincerely apologise if you have experienced any fault with your new Lunak jewelry.

Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

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Shipping & Returns

When will my order be shipped?

How can I track my order?

What carrier will send the parcel?

Exchanging a gift

How do i raise for an Exchange/Return?

Returns

When can I expect a refund?

Will I be charged duties and taxes?

Faulty Items

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