Question 1

Where is your jewelry made?

Accepted Answer

We are based in beautiful and sunny Greece. We make all the jewelry in our inspired Atelier, our space to think, design, rethink and manufacture your dreams into small scupltures, your jewelry. This gives us better control over quality and ensures that our artisans are fairly compensated and working under safe conditions. Most of our necklace and bracelet chains are made in Italy.

Question 2

Is my new Lunak Jewelry covered with warranty?

Accepted Answer

We believe and we swear by the quality of our jewelry, that's why we offer two-year warranty on all our jewellery.

Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Please contact us if you have any questions about warranty and what is covered.

Question 3

Do you offer gift packaging?

Accepted Answer

Yes, we offer complimentary gift packaging made in Italy with the finest details and high quality materials for our jewelry items. You can select the gift packaging option during the checkout process.

Question 4

Can I customize a piece of Lunak jewelry?

Accepted Answer

Some of our jewelry items can be customized. Look for the "Customization Options" section on the product page to see if customization is available. If you have specific customization requests, please contact our customer support team for assistance.

Question 5

How can I connect with a Diamond Expert and Gemologist?

Accepted Answer

Our Diamond Experts and Gemologists are available 5 days a week via virtual appointment . We also host pop up events from time to time - let us know if you want us to come to your city!

Question 6

Can I ask about other styles during my Fine Jewelry appointment?

Accepted Answer

Our diamond experts are specially trained to help you choose the perfect diamond to complete your Lunak piece. Of course, we are more than happy to answer questions you have about anything in our fine jewelry collection as well.

Question 7

Do you offer customized necklace and bracelet lengths?

Accepted Answer

While we do offer custom design services, we are able to customize the length of our necklaces or bracelets offered on our site.

However, if you would prefer a slightly longer necklace or bracelet that you use in other jewelry you have, as well, we recommend purchasing a chain extender that you can find in our shop.

Question 8

How can I contact your customer support?

Accepted Answer

Our customer support team is available to assist you anytime. You can reach us via email, phone, or through the contact form on our website. We strive to respond to all inquiries promptly.

Question 9

How do I untangle my necklace or bracelet?

Accepted Answer

Tangled chains can happen, but the best way to prevent this is to store your necklaces and bracelets seperately in small zip bags  when not wearing them. If you do have a tangled chain, we suggest to put the head of a pin gently in the knot until it loosens up! Once it looses, you can carefully undo the knots and then clean the chain with warm water and a gentle dish soap.

Question 10

Do you offer earring backs for purchase?

Accepted Answer

If you lost an earring back or you need more you can purchase a pair or more from our shop.

Question 11

Do you offer gift cards?

Accepted Answer

Yes, you can purchase a Lunak digital gift card in our shop. Lunak digital gift cards are available worldwide.

Question 12

I'm a first time customer! Do you offer a discount?

Accepted Answer

Sign up for email or text to claim your 10% off towards a purchase & indulge in Lunak! You can learn more about our offers and new arrivals from our atelier. As the only vertically integrated jewelry company, you can rest assured you're getting the best price with us everyday!

Question 13

My purchase is a gift. Will it include a gift receipt?

Accepted Answer

Every order will arrive with a gift receipt, as we never include pricing within our shipments. Your receipt is sent directly to you via your email as soon as you complete your order.

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FAQ

Where is your jewelry made?

Is my new Lunak Jewelry covered with warranty?

Do you offer gift packaging?

Can I customize a piece of Lunak jewelry?

How can I connect with a Diamond Expert and Gemologist?

Can I ask about other styles during my Fine Jewelry appointment?

Do you offer customized necklace and bracelet lengths?

How can I contact your customer support?

How do I untangle my necklace or bracelet?

Do you offer earring backs for purchase?

Do you offer gift cards?

I'm a first time customer! Do you offer a discount?

My purchase is a gift. Will it include a gift receipt?

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